Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. This includes third-party analytics and services such as Google Analytics and Stripe.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When you make a request to our API, we may record IP address and chart contents, although this is disabled by default. Access to these records is logged and permitted on an as-needed basis.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, delivering product information, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you and screen our orders for potential risk or fraud.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Information with a small number of third parties necessary to charge you, keep the service running, and perform web usage analysis.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Chart, word cloud, and other images are not stored on our servers. Image data may be cached by Cloudflare, our CDN, for up to 1 week.
QR code images are not stored on our servers and not cached.
Web logs may be recorded if the customer specifically requests assistance (for example, to debug a technical issue). Logs are recorded on a temporary, as-needed basis and may contain your chart definition if you use GET instead of POST requests. Log access is monitored and audited. Logs are deleted automatically after 7 days.
Short URLs and Templates
If you opt into using short URLs, also known as Templates, we must store your chart definition so we can serve your chart for the duration of the short URL’s existence.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the United States.
Data subprocessors used by the Site:
- Stripe - payment processing and billing
- Cloudflare - hosting, load balancing, and anonymous analytics
- Digital Ocean - cloud hosting
- Google Analytics - anonymous user analytics
- Google Cloud Stackdriver - for logs analysis
Data Protection Officer (DPO) and Representative
Our designated Data Protection Officer is Ian Webster. He can be contacted at [email protected].
We are Alioth LLC d/b/a QuickChart. For more information about our privacy practices, if you have questions, if you would like to make a complaint, or to request a copy or deletion of your information pursuant to GDPR regulations, please contact us by e-mail at [email protected].